Jake Poore Booking Info

WHAT I BELIEVE: Clinical care and human kindness are not mutually exclusive. The very best way to build an intentional culture, is to get the physicians and employees together and build it - the secret sauce is when they think it is their idea - then they will own and protect it from poachers! WHAT I DO: My team and I provide a framework for hospitals and care facilities to build the infrastructure to create exceptional service experiences, for both internal and external customers. Our comprehensive approach is not a one-size fits all. We use evidence-based techniques, but do not prescribe a standardized script so that it feels imposed on staff from the outside. Rather, it becomes a grass-roots approach embraced from the top. My team and I inspire your staff to be the architects of their new culture. If they create it, they will own it. And they will police it when you’re not around. WHO I TEACH: I’ve been privileged to work with some of the best healthcare professionals in the country, including: Dignity Health Kaiser Permanente Cigna Medical Group Ochsner Health System Mayo Clinic Baystate Health American College of Healthcare Executives U.S. Department of Defense Detroit Medical Center / Rehabilitation Institute of Michigan Holy Spirit Health System Adventist Health System Penn Medicine My team and I also deliver hundreds of keynote speeches and presentations each year across the globe to healthcare leaders looking for proven solutions to dramatically improve the patient experience. WORK WITH ME: Integrated Loyalty Systems www.wecreateloyalty.com 859-2826 [email protected]. Specialties: Building world-class cultures, Patient Experience Management, Patient Experience Mapping, Helping leaders and Staff "LOCALIZE" world-class service & care, Hospital Design, Way-finding and wait time management; New Employee Orientation redesign, and Performance Evaluations.

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