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Kate Feather Booking Info

Partnering with Operational, HR, Communications and Customer Experience leaders to earn more love and more loyalty from their customers and employees. Passionate believer in the connection between organizational culture, customer experience, and business results. Bringing 5 years of organizational research and 9 years of customer loyalty and satisfaction research to CRA. Specialties: Internal Communications, Voice of the Customer, Voice of the Employee, Customer Experience Consulting, Employee Engagement, Business Development, Management, Leadership, Marketing, HR, Customer Loyalty/Engagement, NPS, Change Management, Internal Communications, Market Research